Refund, Shippings & Returns Policy
All orders are processed within 5 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: All Orders are Now Shipped with Adult Signature Required to help reduce package theft and fraud.
DOMESTIC (UK) SHIPPING RATES AND ESTIMATES
Complimentary Shipping – We offer complimentary shipping worldwide. You also have the option to choose Next Day or 3nd Day expedited shipping services at checkout.
Complimentary Shipping – We offer complimentary international shipping to most countries. If your country is listed during checkout, then we ship to your country for free. You also have the option to choose Next Day or 2nd Day expedited shipping services at checkout.
Your order includes import duties and taxes (including VAT), however, extra duties and taxes may apply depending on your destination country. DITA is not responsible for these charges if they are applied and are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
You can also check your order status by logging into your account.
SHIPPING TO P.O. BOXES
Unfortunately, our carriers are unable to ship to PO Boxes
This Return Policy (“Policy”) is to customers (“you”) in Belgium, United Kingdom & The Netherlands who purchased KITO products from Kito Eyewear (“KITO”) through the online store at kitoeyewear.com.
- Please note we will only accept returns with the original security tag still attached to the frame and will refuse any returns where the security tag has been removed.
You may return items purchased from dita.com for an exchange or refund in accordance with the terms set forth in this Policy.
- All returns must be delivered to BPOST or DHL with the appropriate shipping label for return to KITO in like new, resalable condition within fifteen (15) days of their delivery date as recorded by the original carrier. Items shipped to KITO more than fifteen (15) days past their recorded delivery date will be returned to sender and no refund shall be issued.
- Only items purchased online from dita.com can be returned to kitoeyewear.com. Items purchased from kitoeyewear.com cannot be returned to KITO’s brick-and-mortar stores or to any other retailer.
- All refunds will be issued to the payment card used to purchase the item(s) being returned.
- You may initiate a return through the returns portal or by contacting our client service representatives at email@example.com
- Customized items such as non-stock lenses (e.g. custom tinted, custom-cut blue light, laser etched, etc.) cannot be returned or exchanged.
- All returns must be sent with the supplied return labels, via BPOST or DHL and no return will be accepted without a valid KITO invoice .
- All items must be packed securely and returned in like new, resalable condition accompanied by all protective materials and accessories including, but not limited to, temple sleeves, tags, cases, cleaning cloths, boxes, and booklets.
- All returns must be packed securely and should be shipped in their original outer shipping carton using the original foam packing. If the original outer shipping carton and foam packing are not available, then you may substitute a strong outer shipping carton and foam packing materials of comparable quality suitable for shipping fragile items.
- Please include a photocopy of the kitoeyewear.com invoice that accompanied your shipment, clearly write your KITO invoice nr. at the top and keep a record of your BPOST or DHL return label tracking number.
- KITO expressly reserves the right to refuse returns that do not fully comply with KITO’s Return Policy and all other applicable polices governing purchases made through dita.com. All nonconforming returns will be returned to sender at a charge to sender of $25 per shipment.
- If your package arrived damaged, then please contact BPOST or DHL via telephone or email for further assistance.